How can I place an order?

Orders can be placed 24 hours a day, 7 days a week, via the store's website. Simply select a product, add it to your cart, and follow the instructions on the page.

What are the delivery costs and options?

• Delivery within the Czech Republic: 250 CZK
• Delivery to Europe and Ukraine: 30 EUR
• Orders over 6500 CZK – free delivery.

Delivery time depends on the location and product availability. Detailed delivery information will be provided after the order is placed.

Can I return a purchased product?

Yes. The customer has the right to withdraw from the contract within 14 days of receiving the goods, in accordance with the store's terms and conditions. Returns should be reported via email to: Dzwiekowydom@outlook.com, and the goods should be returned to: Veselá 197/1, Brno-město, 602 00 Brno.

How can I file a complaint?

Complaints should be submitted via email to: Dzwiekowydom@outlook.com or in writing to: Dzwiekowydom@outlook.com. The complaint should include: contact information, a description of the defect, and proof of purchase. Complaints are reviewed within 14 days.